Refund and Returns Policy

At Packaging Squad, we provide customized products and services based on our customers’ specifications. If you find that the products you received are defective or do not meet your requirements, please contact us within 3 working days to report the issue.

Note: We only handle returns or refunds for defective products.

Company-Side Defects:

• If the defect is determined to be due to our error, Packaging Squad will take full responsibility and will reprint the entire order at no additional cost.

• The company’s decision regarding the defect and its responsibility is final.

• Customers are required to return the entire order within 7 business days at their own expense.

• To assist in the reprint process, customers must provide proof of the defect, such as digital photos.

Client-Side Defects:

• If the defect is found to be due to customer error and a refund is requested, the customer must return the entire order.

• The refund will exclude shipping, setup, printing, and billing costs.

Order Cancellation:

• Once proof approval is given, the printing job is sent to production.

• After proof approval, customers have 4 hours to cancel their order.

• A 5% cancellation fee applies if the order is canceled after processing.

• Cancellation requests must be made within 12 to 24 hours.

• No refunds will be issued if the order has already entered production. However, we offer complimentary warehouse storage, and the order can be shipped when needed.

For any questions regarding refunds, cancellations, or shipping, please contact us via email at sales@packagingsquad.com for further assistance.